IT Support

Has technology ever let you down? As a business owner, there are so many things to juggle. The last thing anyone wants, is to start working and their computer crashes or is super slow.

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It's also frustrating when you don't know who to call. This is why it is our mission to provide stress free solutions. We understand the importance of efficiency and security.

 

In today’s environment, technology needs to be efficient, secure and quick. Keeping your network secure will provide peace of mind so you can worry about other company priorities. Let us help keep your systems up to date, secure, and efficient.

HamTECH Solution's

IT Support

HamTECH IT Support

Assessment Services


As with our cybersecurity services, we offer assessments to identify potential security risks and vulnerabilities. The report will reveal the gaps in the current network setup. With this report, HamTECH Solutions can mitigate threats and limit the organization's risk exposure.




System and Network Administration


HamTECH Solutions will maintain the network infrastructure. This can include:

  • Designing, installing and evaluating network devices
  • Monitoring backups
  • Network diagrams, network cabling documents, etc.
  • Help Desk Support
  • Employee access control
  • And more...




Messaging Implementation and Management


HamTECH Solutions helps organizations to communicate effectively. We recommend email services such as Microsoft Office 365, Google’s G Suite, and more. We also support team collaboration tools such as Slack or existing features in Office 365 and G Suite. We will help you stay connected with those that matter.




Security and Data Protection Services, Data Recovery and Business Continuity


IT security is essential to keeping data secure in your organization. We can manage your firewall, antivirus, anti-spam to backup, and data recovery services. Malware can infect systems that are not continuously updated. A study conducted by the University of Maryland stated that hackers attempt to hack into a computer with internet access at least every 39 seconds. Not only does an organization have to think about IT Security, but Data recovery and business continuity are also important. According to FEMA, 90% of smaller businesses fail within one year if they cannot re-open within five days. Limit downtime and potentially the closure of your organization by having a Data Recovery and Business Continuity plan. HamTECH Solutions can help protect your data!




Monitoring, Proactive, and Preventative Maintenance


Did you know that it's possible to tackle IT issues before they become a problem? We do this by proactively monitoring your network and installing updates. Proactive monitoring allows us to reduce downtime and resolve problems quickly. Let HamTECH Solutions help your organization to be more efficient.




Complete Startup Implementation


Are you just starting or growing? HamTECH Solutions have helped founders build startups from the ground up. Having the right IT system and IT service will save you time and many headaches. We will recommend the best solutions for what you are building and future proof your tech investments.




Computer Hardware Support


Unfortunately, your computer hardware will eventually fail. The question becomes, should you replace a part or order new equipment. HamTECH Solutions will thoroughly investigate the hardware issue and offer the best recommendation.





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Still not sure if you want to outsource your IT department?

The answer comes down to whether or not your organization is experienced and able to handle the following:

 

  • Password Management - Ensure passwords are strong and secure and multi factor authentication is used where possible. Regularly change passwords, and make sure they are not shared.

     

  • System Access Control - Remove system access from people who no longer need it, and limit access to only those needed to do their role. Administrator privileges are provided on a limited, as-needed basis.

     

  • Secure Wi-Fi & Devices - Secure your wireless network. Ensure staff members limit the use of public wireless networks with mobile devices and that a VPN is used. Never leave information physically unattended – secure electronic devices.

     

  • Legitimate Software - Only download/install programs from a trusted source. Create a whitelist of authorized software applications. Disable untrusted Microsoft Office macros and block or uninstall flash and Java.

     

  • Patches and Anti-Virus - Ensure all mobile devices/operating systems/software have the latest available security updates and run daily anti-virus/ malware scans.

  • Clean Devices - Ensure USB or external hard drives from unfamiliar source are not used.

     

  • Email - Ensure spam filters are used for email. Be wary of downloading attachments or opening links in emails you have received in case it is a ‘phishing’ attempt.

  • Daily Backups - Ensure off-line, incorruptible, and disconnected backups are completed daily.

  • And More task

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